Charlotte

Administrative Office

5309 Idlewild Rd N
Mint Hill, NC 28227
704-321-1635-office
704-332-2987-fax

Day Support Site
5309-B Idlewild Rd N
Mint Hill, NC 28227

Our Charlotte office, formerly Total Care and Concern, Inc, joined A Small Miracle on November 1, 2016. A Small Miracle Charlotte office provides Innovation Wavier (I/DD) Services to children and adults living in Charlotte and the surrounding areas. We have a 8,000 sq. ft building, where we offer Day Support and Developmental Day (Children) Services year round. The Day Program is open Monday-Thursday 8:00am – 6:30pm and Friday 8:00am to 3:00pm.  Our Day Program offers an art & crafts room full of special projects, an exercise room with a variety of equipment, a computer lab, a game room with a Nintendo Wii, and all rooms offer a 2-way mirror for observation by a Parents/Care Coordinators/QP to use when observing. We have a sensory room that contains a variety of supports used for tactile stimulation and soft music. This room can provide either an environment for relaxation or stimulation.  In addition to the various instructional rooms, we also offer on-site activities such as art classes, Karaoke, cooking class, exercise class and various socialization opportunities that vary throughout the month and year.

A Small Miracle Charlotte also is proud to offer Alternative Family Living (AFL) to both adults and children with Developmental Disabilities.  We have wonderful individuals that open not only their home but their family and heart to individuals that need additional care in an alternative family living arrangement.  Our AFL families provider 24 hour care in their home and embrace the service recipient into their family.

Innovations Waiver Periodic (community and home) services are also offered at our Charlotte office such as Community Networking, Supported Employment, Community Living Support (In Home Skill Building & Personal Care) and Respite.  Our staff work hard to ensure the individuals are involved in their community and have the supports need within their home to allow them to aspire to their dreams and goals.

Days, Hours and frequency of services are tailored to meet each individuals needs and Individualized Support Plan requirements.

Our Charlotte Team


Jeffery A Davis Jr., Assistant Program Director
Jeffery (JD) started his career in finance and graduated from Ashford University with a MBA.  He had a calling to change fields after working as a direct care professional with Total Care and Concern  in 2011.  He started as a direct care staff and became an Associate Professional then Qualified Professional.  Jeffery became the Director of Day Support Services in 2014.  He is active in the community as a member in the North Carolina Business Leadership Network (NCBLN) and CIRCLES with CMS.  His Motto is “Documentation Beats Conversation.”  Jeffery’s characteristics that make him an invaluable member of the team are his dependability, motivation and result-oriented problems solver.

natara-williams
Natara Williams, Residential Director

Natara Williams graduated from New Jersey City University with a Bachelors degree in Psychology 2003. While at NJCU she worked with individuals on a level of severe to profound disabilities in a group home. After she graduated she became a Case Manager at Mt. Carmel Guild Behavioral Healthcare working with individuals with dual diagnosis and Severe and Persistent Mental Illness (SPMI) . In 2005 Natara moved to Charlotte NC where she continued Case Management with Piedmont Behavioral Healthcare. She continued her career as a Qualified Professional and case manager with mental health and returned to I/DD in 2009 with Total Care and Concern and become the Residential Director of residential services for adults/minors with I/DD.

Nerissa Scruggs, Qualified Professional

Hi my name is Nerissa Scruggs. I have an equal amount of Mental Health and IDD experience of almost 18 years. I started as a premed major at Virginia Tech. I started interning at a psychiatric hospital my junior year. I fell in love with the patients and with the work. I changed my major from Pre-Medicine Biochemistry to Psychology. Since then, I have been working in mental health or IDD. I enjoy what I do because I feel that I was born to help others reach their potential no matter where they start in life.