5309 Idlewild Rd N
Mint Hill, NC 28227
Day Support Site
5309-B Idlewild Rd N
Mint Hill, NC 28227
Our Charlotte office, formerly Total Care and Concern, Inc, joined A Small Miracle on November 1, 2016. A Small Miracle Charlotte office provides Innovation Wavier (I/DD) Services to children and adults living in Charlotte and the surrounding areas. We have a 8,000 sq. ft building, where we offer Day Support and Developmental Day (Children) Services year round. The Day Program is open Monday-Thursday 8:00am – 6:30pm and Friday 8:00am to 3:00pm. Our Day Program offers an art & crafts room full of special projects, an exercise room with a variety of equipment, a computer lab, a game room with a Nintendo Wii, and all rooms offer a 2-way mirror for observation by a Parents/Care Coordinators/QP to use when observing. We have a sensory room that contains a variety of supports used for tactile stimulation and soft music. This room can provide either an environment for relaxation or stimulation. In addition to the various instructional rooms, we also offer on-site activities such as art classes, Karaoke, cooking class, exercise class and various socialization opportunities that vary throughout the month and year.
A Small Miracle Charlotte also is proud to offer Alternative Family Living (AFL) to both adults and children with Developmental Disabilities. We have wonderful individuals that open not only their home but their family and heart to individuals that need additional care in an alternative family living arrangement. Our AFL families provider 24 hour care in their home and embrace the service recipient into their family.
Innovations Waiver Periodic (community and home) services are also offered at our Charlotte office such as Community Networking, Supported Employment, Community Living Support (In Home Skill Building & Personal Care) and Respite. Our staff work hard to ensure the individuals are involved in their community and have the supports need within their home to allow them to aspire to their dreams and goals.
Days, Hours and frequency of services are tailored to meet each individuals needs and Individualized Support Plan requirements.
Our Charlotte Team
Donna Roberts, Executive Director
Donna Roberts graduated from Hobart and William Smith Colleges in Geneva, NY with a BA in Political Science and later from Duke University with a Paralegal Certification. Donna’s work experience started at Make-A-Wish Foundation of Philadelphia. Donna moved to NC in 2005. She was hired to assist an MH/IDD agency with preparing for their accreditation. Donna raised up to the be QA/QI Director and Office Manager for 6 years. Donna joined Total Care and Concern as a consultant in 2013. She became the QA/QI Director and was promoted to Executive Director in 2016. Donna became a member of the ASM team in November 2016. Donna enjoys her weekends keeping busy with her son and husband.
Jeffery A Davis Jr., Assistant Program Director
Jeffery (JD) started his career in finance and graduated from Ashford University with a MBA. He had a calling to change fields after working as a direct care professional with Total Care and Concern in 2011. He started as a direct care staff and became an Associate Professional then Qualified Professional. Jeffery became the Director of Day Support Services in 2014. He is active in the community as a member in the North Carolina Business Leadership Network (NCBLN) and CIRCLES with CMS. His Motto is “Documentation Beats Conversation.” Jeffery’s characteristics that make him an invaluable member of the team are his dependability, motivation and result-oriented problems solver.
Tina Burrell, Qualified Professional
Tina is a natural born humanitarian. Tina is a dedicated person and hard worker, she loves to help individuals who are unable to reach their full potential on their own. Tina enjoys advocating for others while helping them regain their own voice. Tina has worked in all realms of this field from I/DD, Elderly/Geriatric to Mental Health. Tina graduated from Fayetteville State University in Fayetteville, NC with her BS in Psychology, December 2003. Upon graduation, Tina worked in the insurance industry at The Hartford. Tina comprised her MBA concentrating in Health Care Mgt from the University of Phoenix Charlotte campus March 2006. Tina taped into her love for helping others and accepted a positon as a Special Education Teacher. With limited access to advocating services for individuals Tina accepted a position as a Case Manager with PBH. Tina felt the need to provide more for others and changed careers to the Mental Health/ICF/Dual Diagnosed field and worked as MHQP, Intensive in Home Supervisor and Mental Health Counseling for 8 years. Tina worked with the elderly and geriatric for a few years and served as Compliance Director. Tina’s passion for helping people led her to return to IDD field where she started out as a Service Director developing and managing a Mecklenburg county funded program, then her heart led her to Total Care and Concern in 2015 where she worked a Qualified Professional. Tina has now transitioned to A Small Miracle LLC as a Qualified Professional where her passion and presence will continue to strive and her love for helping others reach their maximum level of achievement will continue to grow.
Gloria Ross, Director of Periodic Services
She is the mother of 2 grown children and Nana to 3 awesome grandsons and an adorable granddaughter. She has worked in this arena for 30yrs. She is a former foster parent. She graduated from UNC-C with a degree in Human Development and Learning. Her previous experience stems from DSS CPS Investigations, CPS Treatment and Adoptions and serving children and families as a case manager. Her calling to work with families evolved from her own life experiences.
Natara Williams, Residential Director
Natara Williams graduated from New Jersey City University with a Bachelors degree in Psychology 2003. While at NJCU she worked with individuals on a level of severe to profound disabilities in a group home. After she graduated she became a Case Manager at Mt. Carmel Guild Behavioral Healthcare working with individuals with dual diagnosis and Severe and Persistent Mental Illness (SPMI) . In 2005 Natara moved to Charlotte NC where she continued Case Management with Piedmont Behavioral Healthcare. She continued her career as a Qualified Professional and case manager with mental health and returned to I/DD in 2009 with Total Care and Concern and become the Residential Director of residential services for adults/minors with I/DD.
Nise Rinehardt, Qualified Professional
Nise Rinehardt Graduated from Livingstone College in Salisbury, NC with her BA in Sociology/Human Service May, 1995. Nise is an energetic, caring and loving person who enjoys working with individuals with special needs. Nise has worked in this field for twenty years. Over the years, she worked with the ICF, Willie M, Mental Health, and IDD population as a Direct Support staff, Case Manager and Program Coordinator. Through her career she has helped many participants reach their fullest potential. Employed with Total Care and Concern, Inc. in 2014, Nise has now transitioned to A Small Miracle LLC where all her hard work and presence will continue to strive.
Tiena Mann, Program Facilitator
Tiena is a very open and honest person with a wonderful personality. She has worked with individuals with intellectual disabilities for over a decade and continuing. Graduating from Rowan Cabarrus Community College with her Associate of Arts Degree in Social Work, she has dedicated her life to helping others and advocating for the people we serve. Tiena has been employed with ResCare Community Alternatives since 2009 starting out as a Direct Care Professional to becoming a Residential Manager for one of the nineteen homes within the Charlotte area. Tiena has shadowed Behaviorist Manny Silvia for a year to get a better understanding of situations from a behavioral analyst aspect. Tiena is currently still employed with ResCare Community Alternatives as a prn staff but joined Total Care and Concern, Inc. in June of 2016 as the Program Facilitator and now transitioned to A Small Miracle, LLC. Things are given to us all in life in so many ways but always remember to put God first, no worries should ever matter.