Administrative Office

5309 Idlewild Rd N
Mint Hill, NC 28227

Day Support Site
5309-B Idlewild Rd N
Mint Hill, NC 28227

Our Charlotte office, formerly Total Care and Concern, Inc, joined A Small Miracle on November 1, 2016. A Small Miracle Charlotte office provides Innovation Wavier (I/DD) Services to children and adults living in Charlotte and the surrounding areas. We have a 8,000 sq. ft building, where we offer Day Support and Developmental Day (Children) Services year round. The Day Program is open Monday-Thursday 8:00am – 6:30pm and Friday 8:00am to 3:00pm.  Our Day Program offers an art & crafts room full of special projects, an exercise room with a variety of equipment, a computer lab, a game room with a Nintendo Wii, and all rooms offer a 2-way mirror for observation by a Parents/Care Coordinators/QP to use when observing. We have a sensory room that contains a variety of supports used for tactile stimulation and soft music. This room can provide either an environment for relaxation or stimulation.  In addition to the various instructional rooms, we also offer on-site activities such as art classes, Karaoke, cooking class, exercise class and various socialization opportunities that vary throughout the month and year.

A Small Miracle Charlotte also is proud to offer Alternative Family Living (AFL) to both adults and children with Developmental Disabilities.  We have wonderful individuals that open not only their home but their family and heart to individuals that need additional care in an alternative family living arrangement.  Our AFL families provider 24 hour care in their home and embrace the service recipient into their family.

Innovations Waiver Periodic (community and home) services are also offered at our Charlotte office such as Community Networking, Supported Employment, Community Living Support (In Home Skill Building & Personal Care) and Respite.  Our staff work hard to ensure the individuals are involved in their community and have the supports need within their home to allow them to aspire to their dreams and goals.

Days, Hours and frequency of services are tailored to meet each individuals needs and Individualized Support Plan requirements.

Our Charlotte Team

Denise Denosky, Program Director

Hi! My name is Denise Denosky and I go by DJ.  I am originally from NY.  I have been here in the Carolina’s for 16 years.  I have been in the Human Service field now for 25 years working with the I/DD, Mental Health and Traumatic Brain Injury populations.  I enjoy helping others and look forward to continuing down this path for many years to come.  If you happen to be in the office at Idlewild please feel free to drop in and introduce yourself as I would love to be able to put faces to names!

Jeffery A Davis Jr., Assistant Program Director
Jeffery (JD) started his career in finance and graduated from Ashford University with a MBA.  He had a calling to change fields after working as a direct care professional with Total Care and Concern  in 2011.  He started as a direct care staff and became an Associate Professional then Qualified Professional.  Jeffery became the Director of Day Support Services in 2014.  He is active in the community as a member in the North Carolina Business Leadership Network (NCBLN) and CIRCLES with CMS.  His Motto is “Documentation Beats Conversation.”  Jeffery’s characteristics that make him an invaluable member of the team are his dependability, motivation and result-oriented problems solver.

Tina Burrell, Qualified Professional

Tina is a natural born humanitarian. Tina is a dedicated person and hard worker, she loves to help individuals who are unable to reach their full potential on their own. Tina enjoys advocating for others while helping them regain their own voice. Tina has worked in all realms of this field from I/DD, Elderly/Geriatric to Mental Health.  Tina graduated from Fayetteville State University in Fayetteville, NC with her BS in Psychology, December 2003. Upon graduation, Tina worked in the insurance industry at The Hartford. Tina comprised her MBA concentrating in Health Care Mgt from the University of Phoenix Charlotte campus March 2006. Tina taped into her love for helping others and accepted a positon as a Special Education Teacher. With limited access to advocating services for individuals Tina accepted a position as a Case Manager with PBH.  Tina felt the need to provide more for others and changed careers to the Mental Health/ICF/Dual Diagnosed field and worked as MHQP, Intensive in Home Supervisor and Mental Health Counseling for 8 years.  Tina worked with the elderly and geriatric for a few years and served as Compliance Director. Tina’s passion for helping people led her to return to IDD field where she started out as a Service Director developing and managing a Mecklenburg county funded program, then her heart led her to Total Care and Concern in 2015 where she worked a Qualified Professional. Tina has now transitioned to A Small Miracle LLC as a Qualified Professional where her passion and presence will continue to strive and her love for helping others reach their maximum level of achievement will continue to grow.

Natara Williams, Residential Director

Natara Williams graduated from New Jersey City University with a Bachelors degree in Psychology 2003. While at NJCU she worked with individuals on a level of severe to profound disabilities in a group home. After she graduated she became a Case Manager at Mt. Carmel Guild Behavioral Healthcare working with individuals with dual diagnosis and Severe and Persistent Mental Illness (SPMI) . In 2005 Natara moved to Charlotte NC where she continued Case Management with Piedmont Behavioral Healthcare. She continued her career as a Qualified Professional and case manager with mental health and returned to I/DD in 2009 with Total Care and Concern and become the Residential Director of residential services for adults/minors with I/DD.

Nerissa Scruggs, Qualified Professional

Hi my name is Nerissa Scruggs. I have an equal amount of Mental Health and IDD experience of almost 18 years. I started as a premed major at Virginia Tech. I started interning at a psychiatric hospital my junior year. I fell in love with the patients and with the work. I changed my major from Pre-Medicine Biochemistry to Psychology. Since then, I have been working in mental health or IDD. I enjoy what I do because I feel that I was born to help others reach their potential no matter where they start in life.