Chief Executive Officer, A Small Miracle, LLC
Doug has more than 15 years of senior management experience in both the behavioral healthcare and technology fields. He holds a solid track record of delivering growth, efficiency and technological evolution to home and community based service agencies.
Prior to joining A Small Miracle, he served as COO of Aym Technologies for 8 years. In that role he led the customer service and implementation teams and oversaw the daily operation of OnTarget® – a powerful and flexible clinical, EHR, and business management system designed for small to mid-sized human services providers. Doug also took an active role in the industry he served by providing advocacy and consulting services to providers, and by engaging with stakeholders at all levels to maximize the role that technology plays in the delivery of quality services to the I/DD/MH/SAS community.
Prior to Aym, Doug spent 7 years in Director level roles at Ambleside, a human service organization providing residential living, case management, and day program services throughout North Carolina. Additionally, he managed marketing and merchandising for affinity portal creator ChannelSpace Entertainment, during the early days of content syndication and online media. Doug studied Communications at Fredonia State University and holds a degree in Humanities from SUNY at Jamestown.
Ann Newsome, Vice President of Compliance
Ann Newsome, our Vice President of Compliance, originally joined ASM in 1998 as a QP. She steadily moved up the ranks and now oversees our four offices, over 300 service recipients, and over 600 employees. Ann graduated from Atlantic Christian College (now Barton College) with a Bachelors degree in Sociology and a minor in Psychology in 1985. Following graduation, she worked as Coordinator of Health Services at WAGES, as a teacher assistant at Edgewood Community Developmental School, and as an Early Childhood Intervention Therapist at Wayne County Mental Health. Currently, Ann serves on the O’Berry Center Foundation Board of Directors and the Wayne County Special Olympics Planning Committee. In April of 2013, due to Ann’s leadership during the preparations for the National Accreditation and command of the COA standards, Ann was recommended by the lead reviewer to become a Peer Reviewer for COA. Ann was the catalyst for NC Project Lifesaver being an option for people in Wayne County and the surrounding areas in 2009. After almost 1 year of speaking with local law enforcement agencies without a positive response, a volunteer fire department agreed to become trained in operating the NC Project Lifesaver locator. Family members of people living with Autism, Down’s Syndrome, Alzheimer’s and other impairments, can purchase a tracking bracelet that reduces the amount of time when searching for someone who has wandered away from home. Due to Ann’s work with bringing the NC Project Lifesaver to Wayne County, Eastpointe awarded A Small Miracle an award for Benefiting non-funded/non-eligible consumers. In the same year, Eastpointe also awarded A Small Miracle with the Innovations in Consumer Driven Supports. Ann’s many trainings include PECS, Person Centered Planning and Intense Behavioral Intervention. Ann is also the Music Director at Christ Memorial Church, Goldsboro, NC and is active in advocating for children’s health issues at the local and state levels.
Keri Richardson, Eastern Regional Vice President
Keri Richardson is the Eastern Regional Vice President for A Small Miracle, LLC. She graduated from the University of North Carolina in Wilmington with her Bachelors degree in Psychology with a minor in Education in 1999. While attending college, she worked with children with disabilities at a local elementary school. Following her graduation, Keri received formal ABA-Lovaas training in Pennsylvania and practiced discrete trial training with children with autism for three years. During that time she also served as a Program Director/QP for a residential facility for adults with DD and MI issues. In 2001 Keri helped open the Raleigh ASM office. She received training in Verbal Behavior, attending seminars by Drs. Carbone, Partington, and McGreevy, and local experts such as SLP Tracy Vail and BCABA/VB Consultant Denise Freeman. Keri has also attended RDI seminars by Dr. Gutstein and local SLP/RDI consultant Amy Cameron, PECS training, Social Stories Training with Carol Grey, the 2003 Florida Association of Behavioral Analysts Conference, and the 2004 DAN Biomedical Conference. In total, Keri has worked with or supervised programs for children with disabilities and specialized in autism for over 15 years.
Donna Roberts, Western Regional Vice President
Donna Roberts graduated from Hobart and William Smith Colleges in Geneva, NY with a BA in Political Science and later from Duke University with a Paralegal Certification. Donna’s work experience started at Make-A-Wish Foundation of Philadelphia. Donna moved to NC in 2005. She was hired to assist an MH/IDD agency with preparing for their accreditation. Donna raised up to the be QA/QI Director and Office Manager for 6 years. Donna joined Total Care and Concern as a consultant in 2013. She became the QA/QI Director and was promoted to Executive Director in 2016. Donna became a member of the ASM team in November 2016. Donna enjoys her weekends keeping busy with her son and husband.